Important COVID-19 Information

The health and wellness of our members and employees are of the utmost importance to us. At CommonWealth, we are continuing to monitor developments related to COVID-19. We have taken precautions and are following the guidance and proactive steps from local health officials. We continue to sanitize work areas nightly and we have implemented measures to help employees remain healthy and protect others around them.

While our branch offices are still open to serve you, please note that we do offer additional tools and resources to help you do your banking without having to walk into one of our locations should you choose not to. Here are a few options:

•  Visit an ATM to make deposits and withdraw cash
•  Make purchases with your CommonWealth debit or credit cards at merchants, online and through your mobile wallet
• Login to Online Banking from your computer or mobile phone to check balances, make transfers and loan payments and view your activity
• In addition, you can pay your bills using our Bill Pay system from within Online Banking
• You can deposit your checks from the comfort of home with mobile deposit, accessible through our mobile app
• Chat with us via our website or securely through Online Banking (during business hours)
• Apply for loans and new accounts online
• Reach us by phone for general questions, transaction assistance, loan applications, and new account opening
   

We’re here to help.
We realize that the uncertainty about the spread of COVID-19 may cause stress and anxiety. We know that even during these times, you still have financial needs and we are here to help. Please feel free to contact us with any questions or concerns you may have so that we can assist you. 

We are continuing to monitor the situation and will provide further updates as they become available. If you have any questions, please feel free to give us a call at (800) 564-1588.

We are here to help you if you've been negatively affected by the COVID-19 pandemic. We understand that there may be instances where our members may experience some financial difficulties. We encourage our members who may be impacted to reach out to discuss how we can help. 

We may be able to assist you with:

• Defer payments for your existing loans — Skip-A-Pay Program
• Some financial assistance — Emergency Relief Loan
• Refund ATM-related fees
• Waive early withdrawal fees on certificates
• Expedite a new debit or credit card

Please don't hesitate to reach out to us, so we can help assess your situation. Together we will get through this. You can call us at (800) 564-1588 or email us at service@wealthcu.org. 

While our branch offices are still open to serve you, please note that we do offer additional tools and resources to help you do your banking without having to walk into one of our locations should you choose not to. Here are a few options:

Prevention tips:

• Avoid close contact with people who are sick
• Avoid touching your eyes, nose, and mouth
• Stay home when you are sick
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
• Wash your hands often with soap and water for at least 20 seconds (think Happy Birthday song), especially after going to the bathroom, before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash your hands with soap and water if hands are visibly dirty.

For more information about the Coronavirus, visit the CDC website. 

Cyber-criminals are taking advantage of fears surrounding the Coronavirus. They’re setting up websites to sell bogus products and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information. These emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments.

Here are some tips to help protect you from scammers:

• Don’t click on links from sources you don’t know. It could download a virus onto your computer or device that can steal your personal information. Make sure the anti-malware and anti-virus software on your computer is up to date.
• Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
• Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
• Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
• Scammers – and scammy companies – are using illegal robocalls to profit from Coronavirus-related fears. To Listen to some of the latest scammy robocall pitches, so you can be on the lookout and know how to respond, click here.
   

To learn more about how to avoid scams visit the Federal Trade Commission (FTC).